Producing high quality products and services is one of the very highest business priorities at LEDEN. As a hardware technology company, we realize that in order for LEDEN to provide our customers with complete satisfaction, we must provide them with perfect products, supported by exceptional and caring customer service.

With our ISO 9001:2000 certified Total Quality Management process as our cornerstone, LEDEN has proven to be very effective in creating and implementing high levels of quality in all of our business practices.

Zero defects, 100% customer satisfaction, and continuous improvement, are our benchmarks; thousands of happy customer’s world-wide is our testimony.

Some of the key elements in the LEDEN Quality Program include:
Customers –
  • Absolute understanding of customer needs and expectations
  • Insuring that LEDEN has the resources to meet and exceed customer requirements
  • Ongoing measurement of customer satisfaction
  • Root cause analysis and closed-loop corrective action process
Suppliers –
  • Selection of vendors based on ability to provide quality, not just low cost
  • Clear communication to suppliers of LEDEN requirements
  • Incoming inspection
    Supplier quality yield measurement
  • Supplier quality training
Manufacturing –
  • Design for quality in manufacturing
  • EVT, DVT, MVT, MP product development process
  • SOP assembly methods
  • Employee training and certification
  • First pass production yield rate measurement
  • Life testing
  • On-going reliability testing
Management –
  • Executive leadership of the LEDEN Quality Philosophy
  • LEDEN cross-functional quality team for quality assurance
  • Quality training programs
  • Incentives for quality performance